Review rewards
Thank customers for their reviews with store credit or a discount code. Rewards are part of the Growth and Pro plans.
Turn on rewards
- Open Rules & Rewards and go to Reward when a review is published.
- Tick Send a reward when a review is published.
- Pick a Reward type, set the amounts and Valid for (days) (1 to 365).
- Choose Save.
Reward types
| Store credit (built in, with an expiry date) | Single-use discount code | |
|---|---|---|
| Amount | In your store's currency | A percentage off (up to 100%) |
| How the customer gets it | Added to the customer's Shopify account; Shopify emails them | MOA Review emails the code (reward email) |
| Where it works | At checkout when the customer is signed in | Any checkout, signed in or not; one use |
| Needs | A customer account with the same email as the review | Nothing extra |
You can set a different amount for a Text review and a Photo review. Store credit needs no other app.
For codes, Lock each code to the reviewer's customer account is off by default. When on, the code only works for a signed-in customer with the same email. Codes can be combined with shipping discounts, not with other order or product discounts.
Who gets a reward
A reward is sent when a review becomes Published: automatically by your publish rule, or when you publish it. A review gets a reward when all of these are true:
- Rewards are on and your plan is Growth or Pro.
- The review was written by a customer. Imported reviews never get a reward.
- The reviewer left an email address.
- The reward amount for that kind of review (text or photo) is more than 0.
- If Only reward verified buyers is on: the reviewer is a verified buyer, or you marked the review Verified by store.
Each review is rewarded once.
Verified by store
If you know a reviewer bought from you (for example in person), open the review and choose Mark as verified by store. It counts as verified for rewards; if the review is already published, the reward is sent right away.
Rewards sent
The Rewards sent list at the bottom of Rules & Rewards shows each reward with its date, customer, product, reward and status: Sent, Pending, Failed or Skipped. Use View review to open the review.
Why a reward didn't go out
The review page shows the reason under Reward, for example:
- No reward yet: the review isn't published.
- No reward: rewards are off in Rules & rewards.
- No reward: rewards are part of the Growth and Pro plans.
- No reward: only verified buyers get rewards. Mark it as verified by store to send one.
- No reward: the reviewer left no email.
- No reward: the reward amount for this kind of review is 0.
- Imported reviews never get a reward.
For store credit, a reward fails when no customer account uses the reviewer's email. Add the customer in Shopify, then choose Try again on the review, or switch to discount codes.