Troubleshooting

Fixes for the messages creators and your team are most likely to see.

A creator sees "This gift link is temporarily unavailable"

On the Free plan, the 5 gift orders for this calendar month (UTC) are used. Gift links reopen on the 1st of next month, or upgrade for unlimited gift orders. A multi-use gift link also shows this after a downgrade from Pro; it reopens when you are on Pro again.

A creator sees "This gift page isn't open yet"

No gift products are selected. Open Settings › Gift products, click Pick products and Save.

A creator sees "This gift link has ended"

A multi-use link used up its Number of uses, passed its end date or was turned off. Check it in Gift Links.

The apply page says "Applications are closed right now"

Either Accept applications is off in Settings › Apply page, or you reached your plan's active creator limit. Mark people you no longer work with as Lost, or upgrade on the Plan page. People already in the app can still update their details.

I can't add or import more creators

You reached the active creator limit of your plan. Rows over the limit are left out of an import. Move creators you no longer work with to Lost or upgrade.

Code revenue looks too low

• Only orders that used the creator's code count, and gift orders are left out.
• Click Refresh on the creator's page, or Refresh results on the Pipeline.
• Make sure the creator shares the code exactly, or the personal link that applies it.

Store credit can't be given

The creator needs a linked Shopify customer or an email that matches one. Add the email on their profile or click Create Shopify customer. If Shopify asks you to approve new permissions when you open the app, approve them first.

Send email is locked

Sending email from the app is part of the Growth plan. On Free, use the Gmail or Outlook buttons or copy the message. To check your setup on a paid plan, use Send test in Settings › Email sending.

Still stuck?

Email [email protected] with your store address and what you see.